'My Pompey Hub' Account FAQs
HOW DO I CREATE AN ACCOUNT?+
You can create your ‘My Pompey Hub’ account by using a social sign in or enter your own email and password of your choice.
If you want to specify your own email and password, follow the link to ‘Create Account’ and enter your details in the page – confirming email and password in the fields provided.
You will then be sent an email with a secure link to click and ‘confirm email’. Click on this link, then sign in with email and password, complete your Preferences and your new ‘My Pompey Hub’ Account is ready to go!
I HAVEN’T RECEIVED THE CONFIRMATION EMAIL?+
If you have created an account with your own email and password, we will send you a confirmation email to the email address you provided. Whilst you wait you will see the ‘Awaiting Confirmation Email’ page. When you receive the confirmation email, there will be a secure link ‘click here’ in the email which you need to click on to confirm your email. This will then open up a new browser tab for you to login with your email and password for the first time. This is just to check the email is indeed yours.
Note it may take a few seconds or minutes for the email to arrive in your inbox. If you do not receive your email, please follow the next steps:
Check your junk and spam folders.
Ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your Club Account.
Add firstname.lastname@example.org to your safe senders list and retry sending the email from the link ‘click here to resend email’ in the ‘Awaiting Confirmation Email’ page.
If you have left the ‘Awaiting Confirmation Email’ page and you want to go back to resend the confirmation email, log in again with your email and password chosen, and as you have not yet confirmed your email, you will see the ‘Awaiting Confirmation Email’ page where you can click the link to resend.
If none of the steps above work, please contact the Customer Services with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.
I CAN’T CLICK ON THE LINK IN THE CONFIRMATION EMAIL?+
Some email clients or systems may deliver the email but ‘disable’ the ability to click on any links in the content. If you have received the email but cannot click on the link, try adding email@example.com to your ‘safe sender’ list right click on the link, and select from options to ‘open hyperlink’, or ‘copy hyperlink’ and paste in to a browser address bar and go.
I’VE TRIED EVERYTHING AND NOTHING WORKS. HELP?+
One other alternative is to register using your Facebook or Google account which do not require email validation. If you later want to change to use a different email to your social sign in email though, it will then become necessary to validate this other email as well.
You can also contact us on: 0345 646 1898 (Option 1) or firstname.lastname@example.org
Click here to log in.